Commercial
Why we reject hourly billing for transformation work
· 5 min read
Hourly models penalise engineering efficiency and misalign incentives at exactly the moment alignment matters most.
Hourly billing creates a structural conflict: the vendor is compensated for duration, the client is buying an outcome. Every efficiency gain reduces vendor revenue.
For transformation programmes, that conflict is disqualifying.
Fixed-scope milestones
We define deliverables against rigid timeline milestones — a project charter, a technical audit report, an architecture blueprint, a staging environment, a hardened production system. Each has acceptance criteria agreed before work begins.
This makes capital allocation predictable and gives the client a defensible position at every gate.
Value realisation
Where the economic leverage is measurable — hours recovered, recovery rate improved, conversion doubled — fees reflect that leverage. We are willing to be measured on the number because we quantify it during diagnosis rather than after launch.